The customer has a right to return an item if
a. The order has been cancelled by notifying Tonfisk Design within 14 days of delivery,
b. The item has not been used,
c. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
d. The item has been repackaged into its original package or an equivalent.
- The item must be returned immediately after cancellation.
- Cost of returning the item is to be covered by the customer.
- If you return or exchange an item, you are responsible for the risk of damages. We therefore recommend insuring all items.
- You may contact us to receive further information on returns.
Your order is guaranteed to arrive in good condition. Please contact us immediately if your purchase arrives damaged or if any item is defective. We will offer either a replacement or refund. We reserve the right to request photos or the return of damaged pieces before refunding.
A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.
As per our above return policy and breakages.